How do I return an item?

Lady Lanell's Policy:
Lady Lanell's is happy to accept exchanges only, no refunds.  All our sandals are custom made to order. The purchase date is indicated on the receipt included in every order we ship. Without exception, merchandise must be returned in the original packaging. All exchanges are fulfilled once we are in receipt of all original merchandise and packaging.

Return for Exchange:
Each pair of shoes is handcrafted per your order and as such, we can only exchange a pair of unworn shoes in the 30 days after the shoes are received. Your new style or size choice will be shipped the next business day after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a store credit or a gift certificate.

Returns of Sale Items:
All sale items are currently Final Sale!!!

Customers returning items for store credit will be issued a "coupon code" for the amount of their return, which can be redeemed at any time by entering the code when prompted on the checkout page when you place your next order. All exchanges must be sent with a note in the package or original receipt, with all of your current contact information and what you require. Please remember you are responsible for return shipping, so include a current CC# or telephone number by which we may contact you for return shipping payment. For more information on store credits, please call Lady Lanell's at [561] 691.9929.

How to Return Merchandise:
Without exception, returns must be sent by UPS, Federal Express, Express Mail or Priority Mail. All returns must be insured for full value. Please visit the Contact Us section for the return address. All returns must be authorized prior to return. Contact Lady Lanell's through email or telephone at [561] 691.9929 at your convenience.

Repairs or Damaged Shoes:
All shoes are handcrafted and carry a ninety (90) days warranty with receipt. Please call [561] 691.9929 prior to sending shoes in for warranty repair. Anything after the ninety days will incur a minimum repair charge of $69.00 and possibly more depending on damage. Shipping is not included.

Any issues that arise due to inconsistencies in rubber manufacturing, please contact us immediately to resolve this problem.